# Gladys Bos-Wicaksono - Learning Experience Design, Data & AI

> Portfolio of Gladys Bos-Wicaksono (meettheowl.com). Seven years turning complex
> learning challenges into measurable business outcomes as a senior individual
> contributor working at the intersection of instructional design, data, and AI.
> Tagline: "Rooted in truth, driven by possibility, adaptable in motion."

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Contact: LinkedIn - https://www.linkedin.com/in/gladys-bos-wicaksono/
Site: https://meettheowl.com

## Positioning

I thrive on challenges that start in the dark, where solutions hide in patterns waiting to be seen. Seven years and counting, I've turned complex learning challenges into measurable wins: faster onboarding, higher adoption, and significant cost savings. I've grown as an individual contributor fluent in technical execution while building the business lens to create strategic value.

## What you'd get from me

Someone who knows which problems are worth solving, how success should be measured, whether learning actually changed behavior, how systems scale beyond a pilot, and when to trust AI and when not to. Four areas of expertise:

1. End-to-end learning ecosystems that bring results - eLearning development, in-app enablement, instructional video, hands-on workshops, objective frameworks, Articulate Rise & Storyline, Adobe Captivate, Figma.
2. Versatile, cost-effective problem-solving - saved past employers over $120k a year as a single IC by building custom workarounds instead of buying more tools. Cross-source verification, testing & experimentation, documentation review, data validation.
3. Linking learning to business performance - data manipulation & analysis, visualization, SQL, Power BI, JavaScript.
4. Automating operations and manual work - Google Apps Script, Power Automate, JavaScript, LMS integrations.

## Selected work

- Getting to Know Owllocate (Customer Education) - a course bridging personal wellbeing and financial responsibility through habit formation; trained users submitted about 27% fewer support cases. Tools: Articulate Storyline, Parta, Google Apps Script, Adobe Illustrator, Adobe Photoshop.
- Measuring Training Impact (AI, Data & Measurement) - a measurement framework and Power BI report that ties "trained user" to business outcomes and proves impact through same-tenure, difference-in-differences, and period-over-period analysis, with an "Ask the Owl" bot for stakeholders. Tools: Power BI (DAX), SQL, Claude API.
- Data and AI for Analysis & Evaluation (Needs Analysis) - a guard-railed method for using AI to analyze thousands of support tickets without fabrication, treating AI as a probabilistic assistant under audit. Tools: SQL, AI-assisted analysis.
- Making Remote Onboarding Work (Internal Enablement) - a COVID-era redesign of in-person Purchasing onboarding into a blended remote program (Teams plus interactive video, a 360-degree tour, micro-learning, and system simulations); over 75% completed the path and the department kept it post-COVID. Tools: Final Cut Pro X, Adobe Photoshop, Articulate 360, H5P.

## What others say

- Brenna O'Neil - Instructional Design Manager at Mews (2024-present)
- Monika Anderova - Former Head of Global Education at Mews (2024-present)
- Tianyi Tian - Former Academy Program Manager at Mendix (2022-2024)
- Audrey - Former Senior Practical Facilitator at NHL Stenden Hospitality Group (2018-2022)
- La Verne York - Former Human Capital Manager at NHL Stenden Hospitality Group (2018-2022)